Common questions, answered plainly.

VitaVault and Inheritable are products from the same company. They share the same underlying data platform, meaning your data is accessible from either app. Inheritable focuses more on estate planning and Digital Executor functionality, while VitaVault emphasises personal data management and secure storage.

A Digital Executor is a trusted person you designate to manage your digital affairs and access your Inheritable data after you pass away or if you become incapacitated. This feature is available on the Legacy plan and is a core part of digital estate planning.

Inheritable is a secure personal data vault designed to help you organise, protect, and share the important details of your life. It covers everything from passwords and financial records to key contacts and personal goals, all stored with military-grade encryption. Setup aDigital Executor now, so that when you pass away, the Digital Executor can access all important information and ensure your wishes are followed.

Download the Inheritable app from the App Store or Google Play and open it. You can register using your email address and a password, or sign up instantly using Sign in with Apple or Sign in with Google. Follow the on-screen prompts to complete setup.

Yes, Inheritable is available for both iOS and Android devices. You can download it from the Apple App Store for iPhone and iPad, and from the Google Play Store for Android devices.

We recommend starting by securing your account. Navigate to Account Security and set up a Passkey or Two Factor Authentication, and add a Recovery Phrase. Once your account is protected, you can begin adding your data across the various features at your own pace.

Inheritable is expanding internationally. You can set your preferred country, language, and currency in Settings > Regional Settings. Availability of certain features may vary by region, and more countries are being added regularly.

If you are locked out, you can use the Recovery Phrase you set up in Account Security to verify your identity and regain access. If you have not set one up, contact our support team via help@inheritable.co.uk

An active internet connection is required to access and sync your Inheritable data, as it is stored securely in the cloud. This ensures your information is always up to date and accessible from any of your devices. We have an offline version planned for a future release.

The Password Vault is a secure, encrypted area within App where you can store login credentials for all your online accounts. It keeps usernames, passwords, URLs, security question answers, PINs, and supporting notes in one protected place.

You can store website usernames and passwords, PINs, security question answers, account recovery codes, and any additional notes related to an account. You can also attach files, such as screenshots or documentation

The Password Vault uses Military Grade AES-256 encryption combined with row-level security and an additional external encryption key. This means that nobody at Inheritable can read your stored passwords. Only you and the contacts you explicitly authorise can access them.

Yes. Each password entry has a Share With field where you can select one or more of your Key Contacts. Shared entries will appear in the contact's Trusted Access view as read-only. Be thoughtful about sharing sensitive credentials.

The URL field is where you record the web address of the service the credentials belong to, for example https://www.mybank.com. This helps you and any trusted contacts quickly identify which site or service the entry relates to. It is not a mandatory field

The Notes field is a free-text area for any additional information linked to that account, such as security question answers, memorable words, PINs, or account recovery details. All notes are stored with the same level of encryption as all data in the App

Yes. You can attach files from your device to any password entry. This is useful for storing documents like account confirmation emails, welcome letters, or screenshots that relate to that login.

The Essence (free) plan has a generous allocation for password entries. The Legacy plan removes any practical limits. Check the Application Plan section in Settings for the current allowances on your subscription tier.

The password field is masked by default as a security precaution, so that the value is not visible if someone glances at your screen. Tap the visibility toggle on the field to reveal it when you need to view or copy it.

A green share icon on a Password Vault entry indicates that the entry is currently being shared with at least one of your Key Contacts. You can tap the entry to view or modify who it is shared with.

All data, including every entry in the Password Vault, is permanently and irreversibly deleted when you delete your account. We do not retain any copies. Make sure you have noted anything important before proceeding with deletion.

No. The Password Vault uses an additional external encryption key on top of standard AES-256 encryption, which means nobody at Inheritable can read the stored password values. Your credentials are accessible only to you and those you specifically share them with.

Vault @ Home lets you store documents, photos, or videos on a physical encrypted device at home, while Inheritable securely holds the passphrase or unlock code. Assign a recipient and the secret is passed to them when the time comes.

You can encrypt your device using any self contained solution such as BitLocker (Windows), FileVault (Mac), or LUKS (Linux).

Your recipient holds the physical device; Inheritable holds the key. Neither is useful without the other. The passphrase is released only when formal checks happen, after your passing.

Yes. There is no limit to the number of Vault @ Home entries you can create, and each device can be assigned to a different recipient. This makes it easy to keep different collections of files directed to the right person.

Yes. The Inheritable Vault @ Home USB is available from inheritable.store. It features a laser-etched unique serial number for identification and a printed QR code so family members understand what it is for.

Key Contacts is a secure directory for the people who matter most in your life, whether that is your solicitor, accountant, GP, financial adviser, or close family members. Storing contact details here means they are always accessible to you and, if you choose, to your trusted contacts or executor.

Open Key Contacts and tap the Add (+) button. Fill in the required fields including first name, last name, email address, and phone number. You can also add an address, notes, a relationship label, and choose whether to send a App invite to that person. Tap Save when done.Additonally you can Import form your device Contacts app or scan a friends QR code from their App.

A Contact Invite is an email sent to one of your contacts inviting them to create a VitaVault or Inheritable account. Once they accept and register, you can link your accounts, enabling features such as Trusted Access and richer data sharing between you.

Contacts are linked through the email address they use to register with VitaVault or Inheritable. When you send an invite and your contact accepts using that email, the system recognises the connection and enables features like Trusted Access between your accounts.

The QR code scanner lets you add a contact by scanning their personal QR code. To share your own QR code, tap the QR icon to open the fly-out menu and display your code for others to scan. This makes adding linked contacts quick and error-free.

Yes. Tap the Contact Import icon at the bottom of the Key Contacts screen to browse and import contacts already stored on your device. This saves time when adding people you already have details for.

Tapping the ellipsis (three dots) on any contact entry opens a quick-action menu that lets you copy an email address or phone number directly to your clipboard, without needing to open the full entry. This is useful when you need a detail in a hurry.

An envelope icon with a tick indicates that an invite has been sent to that contact and is awaiting their acceptance. Once they register using the invited email address, the icon will update to reflect the active link between your accounts.

A small VitaVault or Inheritable icon next to a contact's profile image indicates that the contact has a VitaVault or Inheritable account and is linked to yours. This link is what enables Trusted Access and data sharing between you.

The Relation field lets you describe your relationship to the contact, for example Next of Kin, Friend, Colleague. This helps you and your executor quickly understand the role each person plays in your affairs.

The Digital Vault is your secure cloud storage area within the App. It is designed for storing important documents and files, such as scanned certificates, identity documents, property deeds, insurance certificates, and any other files you want to keep safe and accessible.

You can store a wide range of file types including PDFs, images, photos, scanned documents, and other common formats. This makes it suitable for everything from passport scans and birth certificates to insurance documents, utility bills, and personal photographs. File Types allowed are PDF, DOC, DOCX, XLS, XLSX, TXT, RTF, JPG/JPEG, PNG, TIFF, HEIC, WEBP, MP3, M4A, MP4, MOV, 3GP

Storage allowances differ by plan. The Essence (free) plan includes a base storage allocation, while the Legacy plan provides a significantly higher limit. You can view your current usage and plan limits in Settings > Application Plan.

Open the Digital Vault feature and tap the Add (+) button. You will be prompted to browse your device or camera roll to select the file you wish to upload. Add a name to help identify it, then save the entry.

No, Digital Vault allows sharing outside of the app through normal device sharing convention (like Email, messaging, copy, etc)

All files in the Digital Vault are protected with AES-256 encryption and row-level security. This ensures that even in the unlikely event of a data breach, your files remain unreadable to anyone other than you and those you have authorised.

Yes. Supported file types such as PDFs and common image formats can be previewed directly within the app. A quirk of mobile app design means the document is downloaded to your device and opened from there. This makes it quick and easy to reference important documents on the go.

Deleted files are permanently removed from our systems and cannot be recovered. Before deleting any file, please ensure you have a copy stored elsewhere if you may need it in the future. Will can not recover a deleted file.

No. When adding or editing entries in features such as Password Vault, Finances, or Key Contacts, you can attach files that are already on your device or via. New file like a Video or Voice note.

The Name field is a label you assign to help you identify the file at a glance. Use descriptive names such as 'Passport.jpg' or 'Home Insurance Certificate 2025.docx' so entries are easy to find.

A Digital Executor is a trusted contact you designate to manage your affairs when you pass. They receive access to all elements of your Inheritable account after appropriate verifications, facilitating a seamless handover.

You can appoint more than one. Having multiple executors provides a safeguard in case one is unable or unwilling to act when needed. At least one confirmed executor is required for your information to be released.

Select a contact from your existing contacts list, draw your signature using your finger to formally authorise the appointment, and tick the checkbox to confirm you are granting this person full access to your account on your passing. An invitation is then sent to them.

Their status will show as Declined in your account. You should consider appointing a different person to ensure your wishes can be carried out.

Only a nominated Digital Executor can do this. They start the process from their Trusted Access feature, and it is the only mechanism Inheritable allows for the account handover process.

Trusted Access is a read-only view within the App that shows you data other VitaVault or Inheritable users have chosen to share with you. It gives you visibility of selected entries from their account, such as passwords, financial records, or contacts, without requiring you to log in as them.

No. Everything displayed in Trusted Access is strictly read-only. You can view entries and copy certain values, such as passwords or phone numbers, but you cannot add, edit, or delete any data. Only the original owner can make changes.

When a contact shares entries with you, they will appear as a named contact in your Trusted Access screen. Tap their name to browse the feature categories they have shared with you, then drill down to view individual entries.

Yes. Trusted Access reflects the current state of the data as maintained by the original owner. Any additions, edits, or deletions they make are automatically reflected in what you see, so you always have access to their most up-to-date information.

Yes. If a contact has shared entries that include file attachments, such as documents or images, you can view and download those attachments from within the Trusted Access view. A paperclip icon indicates that attachments are available on an entry.

From the Trusted Access screen, tap the name of the contact whose data you want to view. This opens a list of the feature categories they have shared with you. Tap a category to see the shared entries within it, then tap an individual entry to view its details.

A contact can share entries from any feature that supports sharing, including Password Vault, Finances and Insurance, Bucket List, Key Contacts and more. Each feature must be enabled for sharing by the owner, and sharing is controlled at the individual entry level.

No. Trusted Access is a live, voluntary sharing feature available on all plans. A Digital Executor is a formal role assigned on the Legacy plan, giving that person the ability to access your full account in defined circumstances such as after your passing. Trusted Access is a lighter, day-to-day sharing tool.

Simple Will provides a structured template for creating a basic legal document that outlines your wishes for asset distribution. It is designed to be straightforward and generally compliant with most laws for a valid will.

The template is designed to comply with general legal requirements such as being in writing, signed by the maker in the presence of two independent witnesses, and clearly expressing your intentions. However, laws vary by jurisdiction. Inheritable recommends seeking professional legal advice for more complex estates.

The template covers a Header, Revocation of Previous Wills, Appointment of Executors, Payment of Debts and Expenses, Specific Bequests, Inheritable Account instructions, Distribution of Residue, and Guardianship of Minor Children.

Generate your Will as a PDF using the Generate PDF Simple Will button. The PDF is placed into your Digital Vault. Print it and sign it in the presence of two independent witnesses, who must also sign for the document to be legally valid. We recommend scanning/take a photo of it and keep in your Digital Vault.

Yes. You can save your progress at any time and return to update or refresh your Will whenever your circumstances change. Use the Reset button if you wish to start the form fresh.Remember, that it needs to be signed by witnesses to be valid.

A Living Will, also known as an Advance Directive, outlines your healthcare preferences and related wishes for situations where you may be unable to communicate. It is designed to guide medical decisions on your behalf.

Share a copy with your Healthcare Attorney, your Next of Kin, and your GP or medical team so it can be noted on your records. Using the Inheritable Shared Notes feature gives your Trusted Contact early access, so they do not have to wait until after your passing.

The Healthcare Attorney is the person you name in your Living Will who is authorised to make healthcare decisions on your behalf if you are unable to do so yourself.

Yes. The Living Will template includes a dedicated section for stating your wishes regarding the donation of organs or tissue after your passing, including any specific conditions or limitations.

The template follows general requirements for an Advance Directive but laws vary by jurisdiction and individual circumstances. Inheritable accepts no liability for the legal validity of any document produced using this feature. Always seek independent legal advice if in doubt.

The Guardian Service monitors your account activity according to a check-in frequency you choose. If no login or meaningful interaction occurs within your set period, it sends a series of gentle reminders to you, and then alerts your nominated contacts to check in on you.

By default, a 1st email reminder is sent at 60 days of inactivity, a 2nd email at 67 days, a 3rd email and SMS at 72 days, and all nominated contacts are alerted at 74 days. All thresholds are fully adjustable.

Simply log in and interact meaningfully with your account, such as browsing a feature or adding a contact. Any meaningful interaction resets the inactivity timer and stops further alerts.

Yes. All four trigger points are fully adjustable in the Configure screen. If you travel frequently, for example, you may prefer to set longer intervals.

The Inheritable Concierge is an optional dedicated final nominated contact. If prolonged inactivity triggers after all other reminders have gone unanswered, the Inheritable team will reach out personally by email, phone, and message to verify your well-being.

Finances and Insurance is a secure list for all your financial accounts and policies. You can store details of bank accounts, savings, investments, pensions, life insurance, and other policies in one encrypted place, making it easy for you or your executor to locate them when needed.

You can store details of bank and building society accounts, ISAs and investment accounts, pensions, life insurance policies, car and home insurance, and any other financial product. The Category field helps you classify each entry for easy reference.

The Category field lets you classify the type of financial record, for example Bank Account, Savings ISA, Life Insurance, or Pension. This makes it easier to browse and filter your entries, and helps any trusted contacts or executors understand the nature of each record.

No. Your financial data is stored with the same AES-256 encryption applied to all VitaVault content, combined with row-level security controls. Inheritable staff are unable to read the content of individual entries.

Yes. Each Finance entry includes a Share With field. You can select one or more Key Contacts to grant them read-only access through their Trusted Access screen. The master Finance Sharing toggle must also be enabled for sharing to take effect.

The Institution Name field is where you record the name of the bank, insurer, pension provider, or investment platform the entry relates to, for example Barclays, Aviva, or Vanguard.

No, the Account or Policy Number field is optional. However, we encourage you to include it where possible, as this reference number is often the first thing needed when dealing with a financial institution.

Yes. You can attach relevant files to any Finance entry, such as policy documents, annual statements, or welcome letters from your provider. Attachments are stored with the same level of encryption as the entry itself.

If you have designated a Digital Executor on the Legacy plan, they will be able to access your Finance entries through Inheritable when the time comes. This integration ensures your executor can locate all accounts and policies efficiently, avoiding financial assets being overlooked.

Open the Finances and Insurance feature and tap the Add (+) button. Enter the required details including the entry name and institution name, then fill in any optional fields such as category, policy number, and notes. Tap Save to store the entry securely.

Treasured Possessions provides a structured list for cataloguing items you wish to bequeath. You can assign recipients, set timing, record values and descriptions, and add disposition instructions to ensure clear guidance for your legacy.

Yes. Multiple recipients can be selected for a single possession entry.

Yes. Use the To Be Bequeathed field to select a specific future date. Your recipient will only be notified on that date, if your account has been handed over to your Digital Executor.

Yes. Use the Share With field on each entry and enable the master sharing toggle. Selected contacts will be able to view the item details through their Trusted Access view straight away.

Yes. The feature serves as a practical inventory, particularly for higher-value items. You can record estimated values and attach photographs, valuation certificates, or proof of ownership documents.

You can record property, pensions, shares, savings accounts, businesses, and other high-value financial assets. Each entry captures the details your estate will need to locate, manage, and transfer the holding effectively.

Yes. Use the Share With field on each entry and ensure the master Wealth Holdings Sharing toggle is also enabled. Both must be active for a contact to see an entry through their Trusted Access view.

It describes how the asset is held, for example solely, jointly, or in trust. This helps your executors understand the legal structure before taking any action.

Yes. Use the Disposition Notes field to leave instructions about whether the holding should be sold, retained, or transferred in a specific way.

Yes. You can upload supporting files such as property deeds, share certificates, valuation reports, or any other relevant documentation for each holding.

Child Guardians allows you to maintain a detailed record for each of your children, including their personal information and your preferred guardians should you become unable to care for them.

Yes. You can select multiple contacts in order of preference. Listing more than one provides a fallback if your first choice is unable to act when needed.

Include medical notes and allergies, dietary requirements, religious information, schooling preferences, and anything else a guardian would need to know, such as hobbies, personality traits, and your broader wishes for their upbringing.

No. Only a court can make the final legal appointment, but clearly recording your wishes gives those involved strong guidance to follow. It is also recommended to speak with your chosen guardian in advance so they are prepared and willing.

Yes. You can upload photos of the child, letters of wishes, school reports, medical documentation, or any other supporting files to give guardians everything they need from the outset.

Notes and Reflections is the freeform space in Inheritable for recording anything that does not fit neatly into another feature, from practical household information to family recipes, genealogy records, or personal values and life lessons.

No, there is no limit. Use the Category field to group related notes together, making it easier to navigate a longer list.

Yes. Use the Share With field on each note and ensure the master Notes Sharing toggle is also enabled. Both must be active for a contact to see the note through their Trusted Access view.

Practical household information such as alarm codes and Wi-Fi passwords, family recipes and genealogy records, administrative lists such as subscriptions to cancel, personal reflections and life lessons or advice.

Yes. You can upload a document, photograph, or video alongside any note.

Gifts and Donations provides a structured record for logging gifts and donations you have made or intend to make. It is useful for tax record-keeping, noting gifted items still in your possession, and advising your executor about donations to be made after your passing.

Enter a past date in the Date of Donation field. The list will display a calendar icon to indicate that the gift or donation has already been made.

Leave the date field without a past date. The list will display a timer icon indicating it is intended to be made from your remainder fund after your passing.

Yes. Use the Note to Digital Executor field to leave private instructions, such as which account the donation should be drawn from or any conditions attached to the gift.

Maintaining a clear record of gifts with their dates and values helps establish a history of past asset allocations, which can be relevant for inheritance tax planning and estate administration.

Loved Pets lets you record essential information about each of your pets, including who would care for them if you are unable to, along with veterinary details, dietary preferences, and microchip data, ensuring your companions are well looked after.

Yes. Use the Share With field on the pet's entry and enable the master Pets Sharing toggle. Your contact will then be able to view the details through their Trusted Access view.

You should include the pet's breed and type, diet and food preferences, medical notes and allergies, vet and insurance details, microchip number, preferred guardian, and any additional notes about their personality, routines, or exercise needs.

No. The Preferred Guardian field records your wishes only. For a legally binding arrangement, include instructions in your will or discuss it with your solicitor.

The information becomes available to your Digital Executors, helping to facilitate a smooth transition for whoever takes over the care of your pets.

Farewell Plans is a feature for recording your funeral and burial preferences, including the type of ceremony, method of disposition, special instructions, pre-paid funeral plan details, and an invite list of people to be notified.

You can request preferred music, specific readings, a named person to deliver a eulogy, a dress code, the preferred location, flowers, or any other personal wishes you would like honoured at your ceremony.

A pre-paid funeral plan is a financial arrangement that lets you pay for your funeral in advance at today's prices, relieving your loved ones of the financial and organisational burden later and protecting them from unexpected costs.

Recording the provider name and reference number means your executor can locate and activate the plan quickly without having to search through paperwork at an already difficult time.

Yes. Recording your wishes is a valuable first step, but sharing them with those closest to you avoids surprises and makes the process much smoother. Consider speaking with a family member or trusted friend so they know what to expect.

The Memorial Page lets you write your own obituary and take control of how you are remembered. You can add a photo, a personal message to readers, and an About Me section in your own words.

Yes. You can choose to have your Memorial Page published on Inheritable's permanent In Memoriam public site, making it accessible to anyone you would like to find it.

Yes. The Preview button opens a popup showing exactly how your page will appear to readers. Nothing is made public until you choose to enable public sharing and your Digital Executor confirms it, after taking over your account.

Your Digital Executors can update the Publish State to Complete, activate public sharing when ready, and add a message of their own, such as funeral arrangements or a note on your behalf, which can optionally appear alongside your content.

Publish State has two values: Draft, while you are still working on your page, and Complete, when you are happy with the content and ready for it to be used.

Afterword Messages lets you create and store personal messages for delivery after your passing, or on a specific future date. Messages can include text, photos, or videos, with no limit on how many you can create.

Yes. You can attach a photo, video, or other file alongside any message to make it more personal and meaningful.

Set the Deliver field to On Passing to send the message when your Digital Executor confirms your passing, or set it to On Date to schedule delivery for a specific future date (after your passing), regardless of timing.

No, there is no limit. You can create as many messages as you like, for as many different people and occasions as you wish. All subject to total storage limits for your account.

Set the Publish State to Draft while you are still writing or editing the message. Switch it to Complete when the message is ready to be delivered.

The Bucket List is a personal wishlist where you can record goals, experiences, and things you want to achieve or share in your lifetime. It is a meaningful way to capture your aspirations and, optionally, let trusted loved ones see what matters to you.

Open the Bucket List feature and tap the Add (+) button. Enter a title for your entry, add an optional description with any details you want to include, and save it. You can also attach photos or files and choose to share the entry with selected contacts.

Yes. Enable the Bucket List Sharing toggle at the top of the feature to activate sharing for the section. Then use the Share With field on individual entries to choose which of your Key Contacts can see each item. Contacts will view shared entries in their Trusted Access screen.

No, the Description field is optional. A short title is all that is required. However, adding a description lets you capture more context, such as why the goal matters to you or how you imagine achieving it, which can be meaningful for those you share it with.

Yes. You can attach images, documents, or files from your device or Digital Vault to any Bucket List entry. This is a lovely way to attach inspiration photos, travel brochures, or anything that captures the spirit of the goal.

Enabling the master Bucket List sharing toggle does not automatically share everything. You still control sharing at the individual entry level using the Share With field. Only contacts you have explicitly selected for a given entry will be able to see it.

Anything that is meaningful to you. Popular examples include travel destinations, personal challenges such as running a marathon, creative pursuits like writing a book, family milestones, and experiences you want to share with loved ones. There are no rules, it is entirely personal.

There is no fixed limit on the number of Bucket List entries. Add as many goals and aspirations as you like.

Life Timeline gives you a place to record the events and moments that mattered throughout your life, with a date, description, and optional photo for each event. It leaves behind something far more personal than a list of facts.

Yes. Use the Share With field per event and enable the master Timeline Sharing toggle. Sharing your timeline now can be a meaningful gift and a conversation starter, letting family members discover your story while you are still here.

Anything meaningful, including major milestones such as birth, marriage, and retirement; places you lived or travelled to; career achievements; important relationships; and quieter personal moments that shaped who you are.

Yes. Use the Sort by Date control in the list view to display your events in chronological order.

No. You can add as many events as you like. There are no rules about what counts, and your timeline is entirely yours to define.

The Services Directory is a curated, browse-only listing of associated service providers including funeral directors, crematoriums, legal services, and will writers, designed to support your planning needs.

Results are filtered based on your address once it is set in your account settings, showing the closest and most relevant providers sorted by distance.

Yes. for all verified service providers, tap the bookmark icon next to any service to save it. View all your saved services by tapping the bookmark icon in the toolbar.

Each listing includes direct contact options. Tap a phone number to call, the email icon to send an email, or the www link to visit their website.

No. The directory is browse-only. Inheritable maintains and continually updates it with relevant providers.

The Information Hub is a growing collection of articles covering practical topics such as writing a will, understanding probate, managing online accounts, inheritance tax basics, and what happens when someone passes away, all written in plain language.

Current articles cover getting started on Inheritable, choosing a Digital Executor, writing a will, probate, registering a passing in the UK, handling debts, managing online and social media accounts, inheritance tax basics, and arranging a farewell ceremony, among others.

Yes. Tap the share icon at the top of any article to send it to someone else, which is useful if you want a family member to read the same guidance you found helpful.

Yes. Inheritable regularly adds new content to the hub, and service providers contribute their expertise to build a genuinely useful resource. Check back often as new topics are added based on what users find most useful.

You can browse the full article list or use the search function to type a name or topic. Articles are written to be read on mobile with longer pieces broken into clear sections.

The Progress Score gives you an at-a-glance view of how well organised you are across your estate and legacy planning, expressed as a single weighted percentage based on sliders you set for each feature.

It is a weighted average of the slider positions across all features you have chosen to include. Moving a slider towards fully right contributes positively to your overall score, and the score updates in real time as you adjust sliders.

Yes. Uncheck the checkbox to the right of any feature to exclude it from the calculation entirely. If you do not have children, for example, you can exclude Child Guardians so it does not affect your result.

No. The score is self-assessed. You move each slider manually to reflect how complete you consider that area to be. Only you know how thoroughly each section has been addressed, so honesty gives the most meaningful result.

Revisit your Progress Score periodically, especially after major life changes such as marriage, the birth of a child, a house purchase, or a significant change in your finances, to ensure your planning keeps pace with your circumstances.

Open the entry you want to share, scroll to the Share With field, and tap it to select one or more of your Key Contacts. The entry will then appear in that contact's Trusted Access view. Make sure the Feature master sharing toggle for that feature is also enabled.

Yes. To access shared data through Trusted Access, your contact needs an active VitaVault or Inheritable account. You can send them an invite from within the Key Contacts feature to get them set up.

Yes. Sharing is configured at the individual entry level, giving you full control. You might share certain financial records with your accountant, passwords with a family member, and contacts with your solicitor, all independently of each other.

Open the entry you no longer wish to share, go to the Share With field, and remove the contact from the selection. The entry will be removed from their Trusted Access view immediately.

The master sharing toggle, found at the top of each feature screen, enables or disables sharing for that entire feature. If the toggle is off, no entries from that feature will be visible in anyone's Trusted Access, even if individual entries have contacts selected in their Share With field.

A green share icon on an entry indicates that it is currently being actively shared with at least one contact. If the icon is not present, the entry is private. If the icon is grey, sharing has been configured but the master share feature is set to off. Tap the entry to review or adjust the Share With settings.

There is no fixed limit on the number of contacts you can share a single entry with. You can grant access to as many of your Key Contacts as you wish on a per-entry basis.

Sharing is managed at the entry level within each feature. To review what you are sharing and with whom, open the relevant entry and check the Share With field. We recommend reviewing your sharing settings periodically to ensure they reflect your current wishes.

Go to Settings > Account. From there you can update your display name, phone number, address, and other personal details. Keeping this information current is important as it may be used for account recovery purposes.

Navigate to Settings > Regional Settings and select your preferred language from the available options. The App supports multiple languages, with more being added as the platform expands internationally.

Go to Settings > Regional Settings and choose your preferred currency. This affects how monetary values are displayed throughout the app, including in the Finances and Insurance feature.

Go to Settings > Contact Us > Support to get in touch with our team. We are happy to help with any questions, issues, or concerns you may have about the app or your account.

We love hearing from our users. Go to Settings > Contact Us > Feedback to send us your thoughts, suggestions, or ideas for improvement. Your feedback helps shape the future of our products.

Both documents are accessible from within the app. Go to Settings > Contact Us, where you will find links to the Privacy Policy and Terms and Conditions. We encourage you to review these so you understand how your data is handled.

Go to Settings > Account and tap on your current profile image. You will be prompted to choose a new photo from your device's camera roll or take a new one. Your profile picture helps personalise your account within the app.

Regional Settings lets you configure the language, country, and currency in use throughout the app. This is particularly useful if you are based outside the UK or manage finances in multiple currencies.

The in-app Help is available via the Settings > Contact Us > Help option. It provides detailed guidance on every feature within the App, including how to add entries, use sharing, configure security settings, and more.

First try closing and reopening the app, and ensure you have the latest version installed. If the issue persists, go to Settings > Contact Us > Support to report the problem to our team with as much detail as possible, including what you were doing when the issue occurred.

All data transmitted between your device and our servers is secured using industry-standard Transport Layer Security (TLS 1.3), ensuring that information remains encrypted and protected from interception while in transit

We employ AES-256 encryption for all data stored at rest, providing robust protection against unauthorised access. Additionally, sensitive details such as access credentials are encrypted at the application level before being committed to storage.

Yes, we strongly recommend using a Passkey but we also support enabling two-factor authentication (2FA) on your account. This requires a second verification step, such as a code from your authenticator app, to confirm your identity during login.

We implement granular role-based access controls, allowing you to define precisely who can view or manage specific elements of your information. You retain full authority over these permissions at all times.

Inheritable adheres to SOC 2 Type 2 compliance, which encompasses rigorous controls for security, availability, processing integrity, confidentiality, and privacy. This ensures our practices meet very high standards for handling sensitive information.

Databases are backed up daily for all subscribers. This minimises the risk of data loss and supports swift restoration if needed.

Your privacy is paramount. We collect only what is necessary for the service, process it in accordance with applicable laws, and never share it. Our policies are transparent and regularly reviewed. We don't use trackers, advertising or any such mechanism where your data would drive a commercial outcome for us.

Security is embedded in every aspect of our design, from end-to-end encryption to proactive auditing and compliance. We conduct regular vulnerability assessments and encourage users to report concerns, ensuring continuous improvement.

Navigate to Settings > Account Security > PassKey and follow the on-screen prompts. Your device will guide you through linking a passkey using your biometric authentication (such as Face ID or fingerprint). Once set up, you can use it to sign in without a password.

Go to Settings > Account Security > Two Factor Authentication and choose your preferred method. You can opt for SMS codes sent to your registered phone number, or use an Authenticator app such as Authy, Microsoft Authenticator, or Google Authenticator. Follow the prompts to complete setup.

No. Biometric Access and Two Factor Authentication are mutually exclusive within the App. You can enable one or the other, but not both simultaneously. Passkeys are separate and can be used as your primary sign-in method regardless.

A Recovery Phrase is a memorable question and answer that you store in Account Security. It can be used to verify your identity and recover access to your account if you are ever locked out. Choose something personal and specific that only you would know, and avoid storing anything sensitive as the phrase is viewable by Inheritable support staff.

Go to Settings > Account Security > Password. You will be asked to confirm your existing password, then enter and confirm your new one. Passwords must be at least 12 characters long. We recommend using a unique password of 16 or more characters that you do not use on any other service.

Paid accounts provide additional functionality and increase storage limits

You can let a subscription expire and it will automatically drop to a free tier, however if you have exceeded the free tier storage limnits, you will need to purchase a subscription again to access the data.

No you can not access, You must be Digital Executor

This is by design and a security feature from Apple. To fix, go to Settings > [Your Name] > Sign in with Apple, select Inheritable (or VitaVault) and delete that entry. You should then be able to sign in normally.

The Essence plan is VitaVault and Inheritable free tier. It gives you access to the core features of the app, allowing you to securely store and organise your personal data. Some advanced features and higher storage limits, are reserved for the Legacy plan.

The Legacy plan is VitaVault and Inheritable paid subscription tier. It unlocks the full suite of features, including the ability to designate Digital Executors, expanded storage, and priority support. It is designed for those who want comprehensive digital estate planning.

You can upgrade from within the app by navigating to Settings > Application Plan. Follow the on-screen prompts to select the Legacy plan and complete the subscription via your device's App Store or Google Play billing.

Your data remains safe and securely stored if your Legacy subscription lapses. You will revert to the Essence plan, meaning some advanced features will no longer be accessible until you renew, but nothing is deleted in the short term.

Email address changes depend on how you registered. If you signed up with an email and password, you can update this via Account Settings. If you used Apple or Google Sign In, the email is managed by those providers and cannot be changed within VitaVault or Inheritable directly.

You can permanently delete your account via Settings > Account Security > Delete Account. This will remove all your personal data, subscription information, and entries from our systems. This action is irreversible, so please ensure you are certain before proceeding.

Payments are processed through your device's native billing platform, either the Apple App Store or Google Play Store, using whichever payment method you have set up with those providers. If you purchased via the website, we accept most major cards.

Yes. Your account is cloud-based and will sync across all your devices. Simply sign in with the same credentials on each device and your data will be available.